FAQs



HOW DO I PLACE AN ORDER?

Ordering on dh-nature.com is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over the phone, by calling +1-844-881-2882. Representatives are available Monday-Friday 9:00AM-5:00PM PST.

IS IT SAFE TO ORDER ON dh-nature.com?

Yes, it is safe to order on dh-nature.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?

Yes, dh-nature.com ships internationally at this time. For other destinations outside of Canada and the U.S, please fill out the shipping information in checkout, it is as easy as that!

HOW CAN I MAKE RETURNS OR EXCHANGES?

Items are accepted for return or exchange if returned in original condition within 30 days and accompanied by a sales receipt. A refund will be made to the purchaser upon request if payment has been received. The refund to the purchaser will be in the form of the original tender. Please read for more information our Return policy.

HOW WILL MY ORDER BE SHIPPED?

All orders will be shipped with Canada Post to the provided shipping address. Please allow 4-5 business days to receive your order.

HOW DO I QUALIFY FOR FREE SHIPPING?

dh-nature.com offers FREE STANDARD SHIPPING on orders totaling $75+ before taxes and promos. 
Valid for orders shipping by standard ground shipping within the contiguous U.S & Canada only.

I am having trouble with my shipping address.
TIP: Go to candapost.ca and click on "Find a Postal Code". You can enter the first line of your street address, city and province and Canada Post will return the standard postal code and correct entry of your city, province and postal code combination.

HOW CAN I FIND THE STATUS OF MY ORDER?

If you have a tracking number for your order, you can check online with the shipping provider to monitor it's progress. Otherwise, you can contact us to inquire about your order if you do have any concerns about it.

HOW CAN I CONTACT DESERVING HEALTH?

You can contact us by calling 1-844-881-2882 toll free. We are available Mon-Fri, 9-5pm (PST). You can also reach us by email at info@dh-nature.com. We will respond as soon as we can.

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